Terms & Conditions
Booking Conditions – Harvester Cottages
1. Booking Process
All bookings are subject to availability. The party leader must be at least 18 years old and authorized by all group members to accept these conditions. A binding contract is formed upon issuance of written confirmation. We reserve the right to refuse bookings prior to confirmation and will refund any payments made if a booking is declined. Please verify all details upon receipt of confirmation and notify us immediately of any discrepancies.
2. Payment Terms
A deposit is required at booking, with the balance due at least 10 weeks before arrival. Bookings made within 10 weeks of arrival require full payment at the time of booking. Late payments may result in cancellation and forfeiture of deposits. An administration fee of £35 applies for dishonored payments.
3. Pricing
Prices may change prior to confirmation. Confirmed prices include all applicable UK taxes and charges. We reserve the right to pass on additional costs imposed by property owners, including those resulting from currency fluctuations.
4. Low Deposit Offers
Special deposit offers may be available. Additional terms will be provided at booking. If you cancel, you must pay the difference between the reduced and standard deposit, plus any applicable fees and insurance premiums.
5. Property Information
We strive for accuracy in all property descriptions. Minor discrepancies may occur due to ongoing improvements. We are not responsible for changes to local services or attractions.
6. Insurance
We maintain full liability insurance; details are available upon request.
7. Changes and Cancellations
Requests to amend bookings must be made in writing and may incur a fee. Cancellations must be communicated by phone; the cancellation date is when notification is received. Refunds are available only for qualifying reasons (e.g., illness, bereavement, redundancy, jury service, property damage, police requests, military or police leave cancellation, compulsory quarantine, or travel disruption due to snow/flood/accident). Evidence may be required. Non-qualifying cancellations are subject to charges based on notice period.
Amendment and Cancellation Fees
Cancellation Charges
The following charges apply based on the number of days’ notice received before the start date of your booking:
|
Notice Period (before start date) |
Cancellation Charge (plus all booking fees, insurance premiums, credit card charges, or administration fees) |
|
More than 70 days |
Full deposit (including any outstanding balance of deposit) |
|
29 – 70 days |
50% of accommodation cost or full deposit (including any outstanding balance of deposit), whichever is greater |
|
15 – 28 days |
75% of accommodation cost |
|
14 days or less |
90% of accommodation cost |
|
On arrival date or later |
100% of accommodation cost |
8. Our Right to Cancel or Amend
We reserve the right to amend or cancel bookings due to unforeseen circumstances. If this occurs, we will notify the party leader promptly.
9. Force Majeure
We are not liable for cancellations or changes due to events beyond our control, including but not limited to natural disasters, strikes, terrorism, or government actions
10. Liability
Our liability is limited to unrecoverable expenses directly related to your booking. We do not accept liability for external disturbances or breakdowns of utilities or equipment.
11. Travel Insurance
We recommend obtaining comprehensive travel insurance for your stay.
12. Disabilities and Medical Conditions
Please inform us of any medical conditions or disabilities before booking. We reserve the right to decline or cancel reservations if we cannot accommodate specific needs.
13. Property Use
Check-in is after 4:00pm; check-out is by 10:00am. Late arrivals must be communicated. Security deposits may be required. Guests must maintain the property and comply with occupancy limits. Pets are only permitted if stated; guide and support dogs are allowed.
14. Special Requests
Special requests must be made at booking and confirmed in writing. Requests are not guaranteed.
15. Complaints
Report any issues immediately for prompt resolution. Unresolved complaints must be submitted in writing within 30 days of your stay.
16. Passports, Visas, and Health
Ensure all travel documentation is correct. We are not liable for denied entry due to incorrect documentation.
17. Governing Law
All bookings are governed by English law and subject to the jurisdiction of the courts of England and Wales.
18. Data Protection
We process personal data in accordance with the Data Protection Act 1998. Data may be used for administration and marketing unless you opt out.